Refund Policy

Informations

REFUND POLICY:

Want a Refund? Don’t worry! Everything will be settled as per your wish. As we always care for our valued customers and your trust is our strength. We also understand that liking and disliking are unavoidable factors of human mind. It’s Ok to change your mind. As your satisfaction is our Prime concern.

As you already know that on physical stores there is only check warranty after wards they are not responsible for anything. But we have a very good Win Win Policy. For your convenience, we offer 3 days Refund/Replacement warranty on electronics products. In this regard it is recommended to please go through our Refund Policy. It will help you to understand the procedures.

Important Note:

Your claim (electronic items only) must be registered with Shopland at 03127883333 through Call/ WhatsApp/ SMS within 03 days from receiving the product from our rider. And we regret to help you for any refund/replacement if you don’t provide us the followings:

he unused product (Must be eligible for return).
The original receipt/invoice of shopland.
he original packaging along with all accessories, manuals and tags.
our claim must be registered with us within 3 days from receiving.

In Case The Product Is Not Working Properly.

You are requested to register your complaint on our official number 03127883333. Our Technical Team member will call you back as early as possible. After enquiring about your complaint, you will be briefed or guided about the complete operational procedure of that particular product. Mostly, it will work properly because we thoroughly test/check our products before sending to you.

In Case The Product Is Faulty.

Just WhatsApp us its video mentioning the Fault at our official number. Our Technical Team will contact and brief you as early as possible. Sometimes, a little more knowledge to operate different electronic items helps a lot. But if the fault persists. Don’t worry! Kindly return the product to us at our official address(Pack properly to avoid any damage), we will happily replace and send the new one to you.

Shopland will accommodate you with the courier expense through Easy paisa/ Bank Transfer (Preferably HBL or Bank Alflah) PKR. 150 Standard Rates Only .

In Case You Don’t Like The Product.

Need an exchange? No Issue! We will be happy to Exchange. Just call us at our official number. After getting guidance from our Customer Services Executive, please return the product (along with a written note for the new product) to us at our given address with fulfilling all the mandatory requirements mentioned in the Important Note above. Kindly pack the product properly to avoid any damage. Our Quality assurance team will evaluate the product and packaging. If the things found satisfactory, we will send you the new product you mentioned in your note. Difference of Price (If any) will be adjusted.

If the returned item(s) doesn’t meet our quality check criteria, we will call you to explain the issue and send the item(s) back to you again. Please note that we are bound to make only 2 attempts to deliver your product. Make sure to be available for a scheduled delivery.

In Case You Just Want Refund.

Absolutely No Problem! It will also be done! Just Let us know through our official number within 3 days from receiving. Kindly send the product back to us at our official address. Please pack it properly to avoid any damage. As we receive the product, our quality assurance team will assess the condition of the product. Upon satisfaction, we will transfer your money through easy paisa or online bank transfer (Preferably HBL or Bank Alflah).

Please note that we will charge you both ways shipping charges PKR.500/-. Remaining amount 100% will be refunded back to you.

Note:

It is very important to understand the difference between Product Pictures and the Real Product. Manufacturers and Companies use High Resolution Cameras, different Lightings and Backgrounds to enhance its features etc. Thank You for your understanding.